For IT professionals in insurance, it's imperative to keep on top of the latest advances. While this is true for every industry, Insurance has some specific complexities that make security and accuracy even more essential. Across every business, there's a great push to make sure that client satisfaction is realized in real time. This means that consumers expect fully functioning web portals and instant information on their current policies, as well as recommendations for their future needs. For the IT professional, the responsibilities include maintaining the essential accessibility of client portals, as well as programming, security, and data analytics to maintain the best possible efficiency for staff members and agents.

Telephone
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Processes and workflows
AdminTool gives you a process-oriented environment for managing Notes / Domino users, groups and mail-in databases. The entire process is supported, beginning with a new user request, group allocation, setup of database access, over change requests, workflows and approvals, up to the distribution / roll-out of users’ IDs, passwords, and initial Notes Client roll-out. AdminTool provides request based processes, customizable approval workflows, configurable and automated request verification before processing as well as sophisticated monitoring, logging and error handling. Customizable parameters, extended configuration and integration options will help you setup your individual processes. AdminTool also allows multi-domain management with a single installation.

DBTool supports all aspects of Database Management. It automates the processes, documents all database attributes, allows audit reports, and enforces the defined policy settings to assigned databases. 

Processes in the IBM Notes and Domino Administration

According to the general definition, a process is a sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee time, energy, machines, money) to convert inputs (data, material, parts, etc.) into outputs. These outputs then serve as inputs for the next stage until a known goal or end result is reached.

ClientGenie is a comprehensive and feature rich Notes client administration solution that is simple to install and use. Because this tool is so powerful, you might want to learn how the backend processes of ClientGenie work and the tool interacts with the Notes client. The following steps describe the actions and processes, that ClientGenie uses to manage the Notes client.

Hardware
BCC recommends Dialogic (EICON) DIVA boards for implementing Charon 4.x:

Charon is a modular application, which can be composed to meet your specific needs:

Basic module:
Fax messaging
Office modules: Fax printer, serial fax add-on
PDF converter
Add-on Modules:
SMS – text messaging
Hermes – external file import
Pollux – fax polling